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Fellow Finance on Pohjoismaiden suurin ja nopeimmin kasvava sekä kansainvälistyvä vertaislainapalvelu ja lainamuotoista joukkorahoitusta yrityksille tarjoava yritys. Meillä tekeminen tempaa mukaansa halutessamme haastaa koko ajan itsemme ja rahoitusmarkkinat uusilla toimintamalleilla. Miksi tehdä kuin muut, jos voi tehdä toisin ja paljon paremmin? Yrittäjähenki, palveluasenne ja ensiluokkainen asiakkaiden palveleminen on meidän juttu.

Jos ​tunnet ​nämä asiat omiksesi, niin ota yhteyttä sähköpostitse (jouni.hintikka(at)fellowfinance.fi) ja kerro meille, mitä ne merkitsevät sinulle ja mitä toisit lisää meidän tiimiin. Liitä mukaan CV. 

Avoimet työpaikat

  • Collection Agent for Polish market

    Position Description
    Fellow Finance is the biggest and fastest growing peer-to-peer lending platform in Northern Europe currently operating on the Finnish and Polish peer-to-peer consumer and business lending markets. We are currently looking for Collection Agents for the Polish market to work in our Helsinki city centre office. The agents are responsible for communicating with customers regarding past due loans, resolving customer inquiries and, ensuring customer satisfaction for repeat business. The position is part-time with possibility to flexible work hours and thus ideal for a student willing and able to learn about peer-to-peer lending.

    Position Responsibility:
    • Effectively handle collection calls daily
    • Update account information to ensure contact and other required information is current.
    • Handle call while simultaneously utilizing the customer relationship management (CRM) system to assist customers in resolving their concerns.
    • Assist customers in bringing delinquent accounts current, working in a positive and collaborative fashion to support repeat business.
    • Demonstrate consistency in reaching and/or exceeding monthly goals and company objectives.
    • Project a positive image over the phone while utilizing negotiation skills to balance the needs of the customer and the business.
    • Work independently and maintain focus through self-motivation.
    • Representative will manage a portfolio of accounts assigned to them 

    QUALIFICATIONS FOR THE JOB
    • Fluency in Polish
    • Strong written and oral communication skills
    • Comfortable in a new start-up environment
    • Strong problem solving skills
    • Strong customer centric focus
    • Strong computer skills
    • Strong customer orientation and ability to adapt/respond to several types of characters
    • Strong phone contact handling skills and active listening

    The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required.

    Interested? 
    Apply by 26.5.2017 by sending your CV to: antoni.airikkala[at]fellowfinance.fi.